Shipping Policy

Last updated: July 2026

Free Standard UK Shipping

We offer free standard shipping on all UK orders — no minimum spend required. Orders are dispatched within 1 business day and typically arrive within 2–4 business days via Royal Mail or a tracked courier service (DPD).

2-Hour Delivery — London Zones 1 & 2

Need it fast? We offer a 2-hour delivery service for customers located in London Zones 1 and 2. This service is subject to availability. For full details on how our 2-hour delivery works, visit our 2-Hour Delivery guide.

Available in London Zones 1 & 2
Additional charge applies for this express service on orders below £100

Order Processing

Orders placed before 2:00 PM (GMT/BST) on business days are typically shipped the same day. Orders placed after this time, or on weekends and bank holidays, will be shipped the next business day.

Discreet Packaging

Your privacy matters to us. Every order is shipped in plain, unbranded packaging with no indication of the contents. The sender name on the parcel will appear as a neutral name — so your purchase remains completely private.

For more on our packaging promise, read our Discreet Packaging article.

Tracked Delivery

All orders include tracking. You will receive a dispatch confirmation email with your tracking details once your order has been shipped.

Delivery Issues

If your order hasn't arrived within the expected timeframe, please check your tracking information first. If you're still experiencing issues, contact us at info@sexentials.co.uk and we'll be happy to help.

Questions?

Visit our FAQ page for more information, or get in touch with our team directly.

Frequently asked questions

Simply browse our store, add your favourites to the cart, and check out securely. You’ll receive an instant confirmation email once your order is placed.

We offer several delivery options, including our exclusive 2-hour delivery service in select areas. Standard shipping typically arrives within 2–3 business days.

If your order hasn’t been processed yet, we’ll do our best to help. Please contact us as soon as possible — our team responds quickly.

Yes. All transactions are processed under our registered company name, and there’s no mention of our product categories.

No — you can check out as a guest. But creating an account makes tracking and reordering even easier.

Our express courier partners deliver within two hours in most London postcodes. At checkout, you’ll see if your address qualifies. You can enter your postcode into the lookup on the home page to check availability.